Jobs

You’re a leader and you exhibit that in your work every day. People would describe you as dependable, self-motivated, charismatic and calm under pressure. You seamlessly adapt to changing priorities under tight deadlines. You have an eye for efficiency and have experience creating, streamlining and managing operational processes. If this sounds like you, we want to meet you!

Cove Surf & Turf is a local favorite that serves up the freshest seafood in New Bedford. Local families, residents and tourists come to our restaurant for the fun ambience, first-class service and high-quality food. We’re looking for an experienced Front of House Manager to join our team.

Be the backbone of our operations.

The Front of House Manager will be the backbone of Cove Surf & Turf’s operations. We will depend on you to run our dining area efficiently, hire and train staff, ensure timely and accurate service, and contribute to the success and reputation of our restaurant. In this role, you will:

• Greet incoming and departing customers to create a pleasant ambiance and experience.
• Manage the flow of guests into the dining areas and provide accurate wait times.
• Promptly answer incoming calls, take reservations, coordinate takeout and delivery services.
• Maintain a clean dining area and implement safe working practices.
• Develop strong communication and line reporting procedures to implement and improve processes that drive better service and cleanliness.
• Coordinate and lead management report meetings with key business leaders.
• Lead hiring, managing, scheduling and training of supervisors, team leads and staff members.
• Motivate the team to achieve their daily productivity and quality goals.
• Serve as the primary point of contact for operational issues, customer inquiries and escalations.
• Recommend continuous improvements to our processes, workflows and operations.
• Monitor and support customer service inquiries and promotions on social channels.

Skills that you bring to the table

• 2-3 years of experience in a high-traffic restaurant environment
• Proven supervisory skills including hiring, coaching, disciplining, scheduling, conflict resolution and training
• Basic computer proficiency with the ability to learn new applications and assist staff with questions or issues
• Excellent verbal and interpersonal communication skills
• Integrity, detail-oriented, and customer-centric mindset
• Strong leader with ability to motivate and deliver results
• Flexibility to work extended hours, holidays and weekends, as necessary
• Ability to manually lift and/or move items up to 50lbs

Job Type: Full-time

Pay: $51,000.00 – $65,000.00 per year

A professional prep cook to prepare food to the exact restaurant’s specifications and to set up stations for menu. Duties will consist of assisting the kitchen team with daily tasks. Advancement opportunity available.

Responsibilities

• Set up and stock stations with all necessary supplies
• Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
• Cook menu items in cooperation with the rest of the kitchen staff
• Answer, report and follow chef’s instructions
• Clean up station and take care of leftover food
• Stock inventory appropriately
• Ensure that food comes out in high quality and in a timely fashion
• Comply with nutrition and sanitation regulations and safety standards
• Maintain a positive and professional approach with coworkers

Requirements:

• Fluency in reading and speaking English
• Proven cooking experience, including experience as a line chef, restaurant cook or prep cook
• Excellent understanding of various cooking methods, ingredients, equipment and procedures
• Accuracy and speed in executing assigned tasks
• Familiar with industry’s best practices
• Reliable transportation

Job Type: Full-time

Pay from $15.00 per hour

401k Employer-matching retirement investing
50% discounts on all food. Free soft drinks
Family discounts for visiting members

Are you a friendly, dedicated Line Cook looking for an opportunity to shine? Let’s talk!

Job summary

• Answer high volume of phone calls and place orders on computer touch screen
• Maintain strong knowledge of our menu to answer guests’ questions and to offer additional, relevant products
• Take orders in-person at counter
• Handle and be responsible for payments, including digital, credit cards, gift cards and cash
• Deliver orders to guests waiting outside for curbside pickup
• Accurately assist in packing orders for takeout
• Ability to read small print on receipts

Job Type: Full-time

Job Description

• Time management skills
• Ability to operate industrial machinery and carry loads up to 50 lbs
• Willingness to work on your feet for several hours

Dishwasher responsibilities

• Operate the industrial dishwasher
• Wash glassware, pots and other implements by hand
• Empty and clean all trash receptacles
• Clean dish storage areas
• Follow sanitation policies at all times
• Provide assistance to prep cooks and other kitchen staff as needed, especially during peak times
• Perform opening, closing and side work
• Clean up spills or broken glassware immediately
• Report any sanitation or janitorial issues to appropriate parties

Job Type

• Full-time
• Pay: $15.00 per hour
• 401k Employer-matching retirement investing
• 50% discounts on all food. Free soft drinks
• Family discounts for visiting members

Server responsibilities

• Take and process guests’ orders in a timely fashion
• Memorize drink and dessert menu for on-demand recitation
• Up-sell desserts and drinks as appropriate for individual guests and parties
• Manage large groups quickly and efficiently through attentive service and precise order taking
• Maintain a pleasant dining atmosphere and handle guest complaints/requests quickly

Server skills

• 2+ years waitstaff experience
• Excellent customer service and hospitality skills
• At least one positive reference from previous employer (hospitality industry preferable)
• Comfort with Guest Center software a plus (POS)
• Neat, well-groomed appearance
• Ability to work well under intense time pressure
• Excellent emotional control in fast-paced environments
• Dedication to on-time arrival for shifts

Job Type: Full-Time

Compensation

• $6.75 per hour plus generous tips
• 401k Employer-matching retirement investing
• 50% discounts on all food. Free soft drinks
• Family discounts for visiting members

Expeditor responsibilities

• Portion sauces and replenish stock
• Adhere to health department regulations and keep a clean work environment
• Plate desserts and salads
• Assemble orders for dine-in, pickup and delivery, while ensuring accuracy and maintaining company standards
• Coordinate servers, cashiers and drivers with orders as they come out of the kitchen

Expeditor skills

• 2+ years restaurant experience
• Excellent customer service and hospitality skills
• At least one positive reference from previous employer (hospitality industry preferable)
• Neat, well-groomed appearance
• Ability to work well under intense time pressure
• Excellent emotional control in fast-paced environments
• Dedication to on-time arrival for shifts

Job Type: Full-Time

Compensation

• $15-18 per hour plus tip sharing
• 401k Employer-matching retirement investing
• 50% discounts on all food. Free soft drinks
• Family discounts for visiting members