We want you to enjoy and appreciate all of our services and offerings. If you are not completely satisfied with a purchase, please contact us right away so we can work together to make it right. For immediate help, call us at 774-202-2819 during business hours. We can also be reached using our contact form or via email to [email protected] for issues during non-business hours.

Thank you for shopping at Cove Surf and Turf and we look forward to a long and happy relationship 🙂

Now, on to the technical stuff to satisfy our legal teams:

Return and Refund Policy

Last updated: September 16, 2023

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DeSouza Enterprises, LLC, (Cove Surf and Turf) 1500 Cove Road, New Bedford, MA 02740.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Cove Surf and Turf, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order without giving any reason for doing so.

The deadline for cancelling an Order is 15 minutes after Your Order is placed, and no less than 120 minutes before the time and date You scheduled to receive the Goods, whichever occurs sooner.

Special orders or requests may be subject only to store credit.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 7 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns and Exchanges

In order for the Goods to be eligible for a return or exchange, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods must be accompanied by a receipt or proof of purchase
  • The Goods are not more than 75% consumed

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized (special orders).
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Any alcoholic beverage

We reserve the right to refuse returns of any Goods that do not meet the above return conditions in our sole discretion.

Returning or Exchanging Goods

You are responsible for the cost and risk of returning the Goods to Us. Goods that meet the conditions above may be refunded or replaced with Goods of the same value. You should return the Goods in person to the following address:

Cove Surf and Turf
1500 Cove Rd
New Bedford, MA 02740

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Return and Refund Policy for Cove Surf and Turf

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